Massage Chair Won’t Turn Off: 6 Helpful Troubleshooting Tips

Are you dealing with a frustrating issue where your massage chair won’t turn off? 

Imagine finishing a relaxing massage session, only to find that the massage chair won’t turn off, no matter how hard you try to power it off.

This inconvenience can quickly turn your blissful experience into annoyance and discomfort. 


Let’s dive into the world of massage chair problem-solving and uncover the secrets to resolving a massage chair that refuses to turn off.

Massage Chair Won’t Turn Off: 6 Common Causes

When your massage chair won’t turn off, it can be a frustrating experience. But fear not, as we’re here to shed light on the common causes behind massage chairs refusing to power off.

1. Improper power supply connection

A loose or faulty power cord or outlet can hinder the chair from receiving the necessary power signals to shut down properly. 

It’s essential to ensure a secure and proper power supply connection to resolve the issue of the massage chair won’t turn off. Double-check the power cord’s tightness and examine the outlet for any signs of damage or irregularities.

2. Malfunctioning control panel or remote 

When the control panel or remote is faulty, it may not register the power-off command, resulting in the chair remaining in an active state.

To address this, inspect the control panel buttons for any damage or malfunction.

If needed, consider replacing the control panel or remote with a compatible one to regain control over the chair’s power functions.

3. Software or firmware glitches

Software or firmware glitches can also contribute to a massage chair not turning off. The control system and power mechanism have communication issues that stop the chair from powering off.

A faulty power button or switch can be one of the causes

To tackle this issue, check if there are any available software or firmware updates for your massage chair model. Updating the software or firmware can potentially resolve the glitch and restore the chair’s power-off functionality.

4. Faulty power button or switch: 

A faulty power button or switch can be another cause of a massage chair not turning off. Over time, the power button may wear out or become unresponsive, preventing the chair from responding to power-off commands. 

In such cases, it may be necessary to replace the faulty power button or switch to restore proper functionality.

5. Sensor malfunction: 

If your massage chair won’t turn off, the issue may lie with the sensors designed to detect user presence or body positioning.

Some massage chairs are equipped with these sensors, and when they malfunction, they may incorrectly detect the presence of a user or fail to detect when a user has left the chair.

Consequently, the chair may remain active even when it should power off.

Troubleshooting sensor-related issues may involve inspecting the sensors, cleaning them, or recalibrating their settings.

6. Mechanical issues with the power switch or circuits: 

Mechanical issues with the power switch or circuits can be another underlying cause of a massage chair that won’t turn off. Faulty parts can stop the power-off mechanism from working.

In such cases, it is recommended to seek professional inspection and repair. Technicians can diagnose and fix mechanical issues.


Exercise caution when dealing with massage chair power switches or circuits. Massage chairs not turned off is a serious and crucial concern.

Preventive Measures to Avoid Massage Chair Turn-off Issues

Preventives measure to eliminate the risks of massage chair wont turn off

1. Regular maintenance and cleaning recommendations

To ensure the longevity and optimal performance of your massage chair and to avoid the issue of the massage chair not turning off, it is essential to follow regular maintenance and cleaning practices. 

Here are some recommendations:

Tips Description
Dusting and wiping Regularly dust the surfaces of the massage chair using a soft cloth. Wipe with a damp cloth to remove dirt.
Lubrication Check the user manual for lubrication requirements and apply the recommended lubricant as instructed.
Upholstery care Clean and maintain the upholstery following the manufacturer’s guidelines using suitable cleaning products.

2. Powering off the massage chair after each use

To prevent potential issues and conserve energy, it is crucial to develop the habit of powering off your massage chair after each use.

Especially if you have experienced the problem of the massage chair won’t turning off. By making it a routine to turn off the chair, you can avoid complications and ensure its longevity.

Pressing the power button or using the designated power-off function on the control panel or remote can ensure that the chair properly shuts down. 

This practice not only extends the lifespan of the chair but also reduces energy consumption and associated costs.

3. Following the manufacturer’s instructions for proper operation

When dealing with a massage chair that won’t turn off, it’s essential to recognize that every massage chair model may have specific instructions and guidelines for proper operation.

It is crucial to carefully read and follow the manufacturer’s instructions to avoid unnecessary strain on the chair’s components and to ensure safe and effective usage. 

Pay attention to weight limits, recommended usage durations, and any other specific instructions provided.

Remember, prevention is always better than cure when it comes to the longevity and performance of your massage chair. 

Take proactive steps to maintain and care for your investment, and you’ll continue to experience the blissful relaxation it provides 


1. Can I fix a massage chair that won’t turn off by myself?

Yes, in many cases, you can fix a massage chair that won’t turn off by yourself.

However, for complex mechanical issues or if you’re unsure, it’s recommended to contact a professional technician for assistance.

2. Why is it important to resolve the issue promptly?

Ultimately, a massage chair won’t turn can cause inconvenience, and discomfort, and potentially increase energy consumption.

Promptly addressing the problem ensures a satisfying massage experience and helps prevent safety risks.

3. Can I manually turn off the massage chair? 

Depending on the model and design of the massage chair, there may be manual options to turn off the chair.

Look for an emergency shut-off button or a power switch located near the power cord. Refer to the instruction manual for specific guidance on manually turning off the chair.

4. Is it safe to unplug the massage chair if it won’t turn off?

Yes, it is generally safe to unplug the massage chair if it won’t turn off using the power button.

However, it is recommended to wait for a few minutes before plugging it back in to allow any residual electrical charge to dissipate.

If the issue persists, it is best to seek professional assistance to resolve the underlying problem.


In a nutshell, troubleshooting a massage chair that won’t turn off is essential to ensuring a satisfactory experience.

By checking the power supply, resetting the control panel, updating software or firmware, inspecting mechanical components, and seeking professional help if needed, you can regain control and enjoy uninterrupted relaxation.

 With these simple steps, you can ensure that your massage chair functions smoothly and provides uninterrupted relaxation whenever you need it. 

So, don’t let the inconvenience of a massage chair not powering off ruin your relaxation time.


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About the author

I am Dr. Arjun Patel. Sharing my 20+ years of experience in Massage & Physical Therapy. I am an active member of the American Massage Therapy Association (AMTA). To learn more about me and our team, visit the about us page. Click here to contact me for questions, concerns, and consultation






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