Panasonic Massage Chair Not Working? Here’s How to Fix It

Owning a Panasonic massage chair offers a world of relaxation and health benefits. But encountering issues or malfunctions with your massage chair is not uncommon.

From power glitches to remote control hiccups, many users face similar problems.

The good news is that most of these challenges can be tackled with straightforward troubleshooting and repair techniques.

In this article, we will guide you through rectifying a non-functional Panasonic massage chair, along with tips for seeking help from Panasonic’s customer service.

How to Troubleshoot a Panasonic Massage Chair?

Before you start repairing your massage chair, you need to identify the cause of the problem. Here are some steps you can take to troubleshoot your Panasonic massage chair:

1. Checking the Power Cord and Outlet

Make sure the power cord is plugged in securely and the outlet is working. You can test the outlet by plugging in another device and seeing if it works.

If the outlet is faulty, try another one or contact an electrician.

2. Verifying the Power Switch

Make sure the power switch on the back of the chair is turned on.

check the power switch if it fix the massage chair issue

If it is off, turn it on and see if the chair works.

3. Inspecting the Remote Control

Make sure the remote control has fresh batteries and is not damaged. If the remote control is not working, try using the manual controls on the side of the chair.

If the manual controls work, then the remote control may need to be replaced.

4. Decoding Error Codes

Check the error codes. Some Panasonic massage chairs have a display panel that shows error codes when something goes wrong.

You can find the meaning of these error codes in your user manual or on the Panasonic website.

Sometimes decoding the error codes can fix the problem

If you see an error code, follow the instructions in the manual or online to fix it.

5. Ensuring Proper Massage Functions

Make sure the massage functions are selected correctly and are not blocked by anything.

For example, if you want a full body massage, make sure the backrest and footrest are fully reclined and there are no objects or clothing in the way of the rollers or airbags.

If you want a specific massage mode, make sure you press the correct button on the remote control or manual panel.

6. Reset the Panasonic Massage Chair

Sometimes resetting the massage chair can resolve the issue.

To reset a Panasonic massage chair, typically you need to unplug the chair from the power source for a few minutes, then plug it back in and turn it on.

Refer to the user manual for specific instructions. If issues persist, contact Panasonic customer support.

How to Repair a Panasonic Massage Chair?

If troubleshooting does not solve your problem, you may need to repair your massage chair. Here are some tips on how to repair a Panasonic massage chair:

1. Replace Faulty Parts

Some parts of your massage chair may wear out over time or get damaged by accidents.

For example, the power cord, remote control, rollers, airbags, or cushions may need to be replaced.

replacing the faulty parts can fix panasonic massage chair

You can order replacement parts from Panasonic or authorized dealers.

Make sure you have the model number and serial number of your chair when ordering parts. Follow the instructions in your user manual or online to replace the parts safely and correctly.

2. Lubricate Moving Parts

Some moving parts of your massage chair may need lubrication to function smoothly. The rollers, gears, or joints may need lubrication every few months or years.

You can use silicone spray or grease to lubricate these parts.

Follow the instructions in your user manual to lubricate them properly and avoid damaging them.

3. Clean and Maintain Your Chair

To keep your massage chair in good condition and prevent problems from occurring, you should clean and maintain it regularly.

  1. Dust and Dirt Removal: Employ a damp cloth or vacuum cleaner to eliminate debris from the chair’s surface.
  2. Stain or Spill Cleaning: Utilize mild soap and water to address stains or spills on the upholstery.
  3. Caution with Cleaning Agents: Refrain from using harsh chemicals or abrasive materials to prevent harm to the chair’s surface and electronics.
  4. User Manual Guidance: Adhere to instructions outlined in your user manual or online resources for safe and efficient chair cleaning and maintenance.

How to Contact Panasonic Customer Service?

If you have questions or concerns about your chair’s warranty or service, you can contact Panasonic customer service for help.

Here are some ways you can contact them:

  • Call Them: You can call Panasonic customer service at 303-572-5001. Have your model number and serial number ready when you call.
  • Email Panasonic: You can email Panasonic customer service at Include your name, phone number, model number, serial number, and a brief description of your problem or question in your email.
  • Visit Their Website: You can visit Panasonic’s official website for more information about their products, warranty, service, manuals, and FAQs. You can also fill out an online form to request service or support.


At the end of the day, if you follow these steps, you should be able to enjoy your massage chair again in no time.

However, if you still have problems or need more help, don’t hesitate to contact Panasonic customer service.

They are always ready to assist you and make sure you are satisfied with your massage chair.


How Do I Reset My Panasonic Massage Chair?

To reset your Panasonic massage chair, locate the power switch on the back, turn it off, and unplug the chair.

Leave it unplugged for a few minutes, then plug it back in and turn the power on.

This should reset the chair’s internal system.

Why Did My Massage Chair Stop Working?

There could be various reasons for your massage chair not working, such as power connection issues, remote control problems, or internal component malfunctions.

Identifying the specific cause can help in troubleshooting and resolving the issue.

Why Is My Massage Chair Not Getting Power?

If your massage chair isn’t receiving power, check the power cord, outlet, and power switch on the chair.

Ensure the power cord is securely plugged in, the outlet is functional, and the power switch is turned on.

Where Is The Fuse on a Massage Chair?

The fuse in a massage chair is usually located near the power cord’s entry point or on the internal circuit board.

Refer to your chair’s user manual or contact the manufacturer for precise fuse location instructions.

Panasonic Massage Chair Not Working

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About the author

I am Dr. Arjun Patel. Sharing my 20+ years of experience in Massage & Physical Therapy. I am an active member of the American Massage Therapy Association (AMTA). To learn more about me and our team, visit the about us page. Click here to contact me for questions, concerns, and consultation






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