Massage Chair Rollers Not Working? Learn How to Troubleshoot

If you’re experiencing issues with your massage chair rollers not working, don’t worry – you’re not alone.

It’s a common concern that can often be resolved without the need for professional assistance.

In this guide, we’ll walk you through the troubleshooting process and provide simple, yet effective, solutions to get those rollers back to their soothing glory.

Whether your massage chair is completely unresponsive or just not working as expected, we’ve got you covered.

How To Fix Massage Chair Rollers?

Repairing your massage chair rollers can be simpler than you think. Let our guide walk you through the steps to resolve the issue.

1. Check The Power Supply

The first step in diagnosing the issue with your massage chair rollers is to ensure a proper power supply.

check power supply if it cause the issue and the massage chair rollers are not working

Before diving into complex solutions, make sure your chair is properly plugged in and the power switch is turned on.

Sometimes, a loose connection can cause the rollers to appear nonfunctional.

Give the power cords a gentle jiggle and make sure everything is securely connected.

2. Check Motors

The rollers in your massage chair are driven by motors. Over time, these motors can become overloaded or jammed, causing the rollers to stop working.

To check for motor issues, start by turning off the chair and unplugging it.

Gently move the rollers with your hands – they should glide smoothly without any resistance. If you feel any obstructions or the movement is rough, there might be a motor problem.

In this case, it’s best to consult your chair’s manual for motor maintenance or contact customer support.

3. Lubricate The Rollers

Proper maintenance is key to keeping your massage chair rollers in optimal condition. Lack of lubrication can lead to friction, causing the rollers to seize or move unevenly.

Consult your chair’s manual to identify the recommended lubricant.

lubricate the massage chair rollers for smooth performance

Apply a small amount of lubricant to the roller tracks as instructed. This simple step can often resolve minor issues and bring your rollers back to life.

4. How to Reset Massage Chair

When electronic devices encounter glitches, a reset can often do the trick. Resetting a massage chair is straightforward. Here is the process:

  • Power off the chair and unplug it.
  • Locate the reset button, often near the power switch or control panel.
  • Hold the button for about 5-10 seconds.
  • After releasing, plug in the chair and power it on.

This simple reset can often resolve minor glitches and restore normal operation.

5. How to Fix Massage Chair Remote

If the rollers are unresponsive to the remote control commands, the issue might lie with the remote itself.

Replace the batteries with fresh ones and ensure there are no obstructions between the remote and the chair’s control panel.

check remote control and replace the batteries

If the problem persists, carefully clean the remote’s infrared sensor using a soft, dry cloth.

Dust and dirt can hinder communication between the remote and the chair.

6. How to Fix Massage Chair Fuse

If your massage chair’s rollers are still not working, it’s time to check the fuse.

A blown fuse can interrupt the power supply to the rollers. Locate the fuse box, usually found near the power cord or control panel.

Replace any blown fuses with ones of the same rating.

If the fuse blows repeatedly, there might be an underlying electrical issue, and it’s recommended to seek professional assistance.

7. Software Glitches

Modern massage chairs often feature advanced programming to control roller movement. Software glitches or updates can sometimes lead to roller irregularities.

Resetting the chair or updating its software may resolve these issues.

Maintenance Tips for Massage Chair Rollers

Here are several maintenance tips to ensure the optimal performance of your massage chair rollers.

Tips Explanation
Regular Cleaning Gently wipe rollers with a damp cloth to remove dirt and debris.
Lubrication Apply the recommended lubricant to roller tracks for smooth movement.
Avoid Overloading Stay within weight limits to prevent strain on rollers and motors.
Gentle Handling Use even pressure to extend the roller’s lifespan.
Check Power Connections Regularly inspect cords and connections for a secure fit.
Remote Care Keep the remote clean; avoid smudges for accurate control.
Scheduled Maintenance Follow the manufacturer’s servicing schedule for early issue detection.
Environment Protect the chair from extreme temps and direct sunlight to maintain performance.
Avoid Liquid Spills Keep liquids away to prevent damage to rollers and internals.
Read the Manual Refer to the user manual for maintenance and troubleshooting guidance.


Troubleshooting and fixing massage chair rollers that are not working doesn’t have to be a daunting task.

By following these instructions, you can resolve the issue on your own.

Regular maintenance and a little DIY spirit can keep your massage chair providing the relaxation and comfort you deserve.

If the problem persists, don’t hesitate to reach out to the manufacturer’s customer support for further assistance.


Why is My Massage Chair Air Not Working?

The air massage function might be inactive due to power issues, remote settings, loose connections, or a faulty air pump.

Check power, remote, and connections. If not resolved, professional repair may be needed.

How Do I Reset My Massage Chair?

Locate the reset button near the power switch, power off the chair, press and hold the reset button for 5-10 seconds, then power it on. Resetting clears temporary glitches.

Where is the Fuse on a Massage Chair?

Typically the fuse on a massage chair is near the power cord or control panel. Consult your user manual for precise location. Replace the blown fuse with the same rating.

Do Massage Chairs Need Maintenance?

Yes, regular maintenance ensures optimal performance. Clean surfaces, check power connections, lubricate moving parts as advised, and promptly address issues following user manual guidelines.

Do I Need to Oil My Massage Chair?

Some chairs require lubrication for moving parts. Refer to the user manual for guidance. Apply the recommended lubricant to prevent friction and maintain smooth operation.

Do Massage Chairs Break Easily?

Massage chairs are durable but longevity varies based on quality, maintenance, and usage. Higher quality chairs and proper care can minimize potential issues over time.

Massage Chair Rollers Not Working

MassageVirtue Doctor Image

About the author

I am Dr. Arjun Patel. Sharing my 20+ years of experience in Massage & Physical Therapy. I am an active member of the American Massage Therapy Association (AMTA). To learn more about me and our team, visit the about us page. Click here to contact me for questions, concerns, and consultation






Leave a Comment